How can we learn and improve a strong culture of engagement?
To sharpen the steering for results in coherence and openness
DELA is a highly successful company in the funeral services and insurance market. There is a strong culture of commitment to each other and to customers, and the DELA story is well promoted both internally and externally. However, with a culture focused on engagement, the focus on results is sometimes lacking. Therefore, DELA’s strategic question is: how can we learn from each other and improve without losing the strength of our current culture of engagement?